FAQ

Who operates this website?
Bonner Harvest Decor is operated by Desa Hub INC.

How do orders ship?
Orders ship via United States Postal Service (USPS). Your shipping confirmation includes a USPS tracking number.

Where do orders ship from?
Orders ship from 3555 Bonner Dr, Olive Branch, MS 38654. Inventory is held at 3555 Bonner Dr, Olive Branch, MS 38654. We do not use a third-party fulfillment partner.

What kind of decor do you sell?
Fall and party decorations: artificial pumpkins and harvest sets, fall wreaths and table runners, faux maple, eucalyptus and dried wheat stems, Halloween banners, felt garlands and window clings, and tissue paper fans and honeycomb balls.

How do I know what is included in a set?
Look for the Includes line on the product page. It lists what ships, such as the number of pumpkins, fans or garlands. Props shown in photos, like vases, lanterns or furniture, are not included unless the Includes line says so.

Are the colours shown the colours I will receive?
Yes. Where a product comes in more than one colour or style, each option has its own photo and you choose it before checkout. Mixed-colour sets list their colour mix on the product page.

Do wreaths and stems arrive ready to display?
Wreaths and faux stems are packed compactly for shipping, so branches and petals may need a gentle fluff and reshape after unboxing. Product pages note this where it applies.

How can I contact support?
Email support@coolpumpkins.com and include your order number for order questions.